Shipping & Delivery Policy

1. Digital products (instant delivery)

All digital goods—including, without limitation, gift cards, game codes, software licenses, downloadable content, and other electronically fulfilled items—are delivered immediately upon successful payment confirmation, subject to fraud screening, inventory availability, and technical processing.

Delivery channels typically include: (a) your user dashboard or order history within the relevant Service, and (b) the registered email address associated with your account. You are responsible for maintaining accurate account credentials and a valid inbox to receive confirmations and redemption instructions.

2. Physical products (seller-managed shipping)

For tangible goods listed on our marketplace-style platforms (for example, BuySelles and similar brand storefronts), shipping, handling, and delivery are arranged and performed by the independent seller (or its designated logistics partner), not by Alhousan Group as carrier.

• Delivery timelines — Estimated transit times vary by seller, product origin, destination, and carrier. As a general guide, domestic shipments often fall in the range of three (3) to seven (7) business days after the seller dispatches the order; international or remote deliveries may take longer. Any date shown at checkout is an estimate and is not a guaranteed delivery date unless expressly stated as binding by the seller.
• Shipping methods — Available options (including, where offered, cash on delivery (COD) and prepaid courier services) are selected and disclosed by the seller in accordance with local law and carrier capabilities. Alhousan Group does not unilaterally set carrier rates or COD eligibility for third-party listings.
• Our role (platform only) — Alhousan Group provides the technical infrastructure, discovery, checkout, and communications tools that enable transactions between buyers and sellers. The seller remains responsible for packaging, dispatch, proof of shipment where applicable, and resolving delivery disputes related to the physical movement of goods, except where mandatory consumer law imposes obligations on the platform operator.

3. Delivery issues, tracking, and support

Users may track order status through their account on the relevant platform (for example, order detail pages or notifications). For physical shipments, carrier updates and proof of delivery are typically provided by the seller or the carrier; where a tracking link is available, it will be displayed in your order history when supplied by the seller.

For shipment-specific questions, delays, address changes, or failed delivery attempts, you should contact the seller directly through the messaging or support channels presented on the listing or order page. You may also reach ecosystem support at info@alhousangroup.com for routing assistance; we may facilitate introduction to the seller but do not replace the seller’s obligations regarding fulfillment.

4. Changes to this policy

We may update this Shipping & Delivery Policy to reflect product, carrier, or regulatory changes. The “Last updated” date will be revised accordingly.

5. Contact

Business Email: info@alhousangroup.com

Business Address: [US business address placeholder]

Business Phone: +962 77 030 4987