Privacy Policy

1. Scope and ecosystem

Alhousan Group operates as a parent holding structure for multiple digital brands and product lines. Depending on which Service you use, the entity that acts as controller or business may vary; however, this policy applies at the group level unless a brand-specific notice states otherwise.

2. Information we collect

• Identifiers and contact data — such as name, email address, phone number, account username, or business contact details you provide.
• Commercial information — such as transaction history, subscription status, or inquiries related to digital products.
• Device and technical data — such as IP address, approximate location derived from IP, browser type, operating system, device identifiers, and diagnostic logs.
• Usage data — such as pages viewed, features used, referring URLs, and timestamps.
• Communications — content of messages you send to support or forms, including attachments where applicable.

We do not knowingly collect sensitive categories of information beyond what is necessary to operate the Services, and we do not use such information for inferring protected characteristics where prohibited.

3. Sources of information

We obtain personal information directly from you, automatically through your use of the Services, from integrated partners (with appropriate contractual safeguards), and in limited cases from publicly available business directories when relevant to B2B relationships.

4. How we use information

We use personal information to:

• Provide, maintain, secure, and improve the Services;
• Process transactions, subscriptions, and refund requests in line with applicable policies;
• Communicate operational notices, security alerts, and support responses;
• Analyze aggregate or de-identified usage to improve product design and reliability;
• Detect, prevent, and investigate fraud, abuse, or unlawful activity;
• Comply with law, regulatory requests, and lawful process;
• Establish or defend legal claims where permitted.

5. Legal bases (where applicable)

Where regional law requires a legal basis, we rely on performance of a contract, legitimate interests that are not overridden by your rights, consent where required, and legal obligation.

6. Disclosure of information

We may disclose personal information to:

• Service providers and processors — hosting, analytics, payment processing, email delivery, customer support tooling, and security vendors bound by confidentiality and data-processing terms;
• Affiliates — within the Alhousan Group corporate family for internal administration and consistent service delivery;
• Professional advisors — auditors, insurers, and counsel where necessary;
• Authorities — when required by law or to protect rights, safety, and integrity of users and the public.

We do not sell personal information as traditionally defined. Where U.S. state laws characterize certain sharing for cross-context behavioral advertising as a “sale” or “sharing,” we will provide applicable notices and choice mechanisms as required.

7. International transfers

Alhousan operates globally. Personal information may be processed in the United States and other jurisdictions. Where transfers are restricted by law, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

8. Retention

We retain personal information only as long as necessary for the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Retention periods vary by data category and jurisdiction.

9. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is fully secure; you should use strong credentials and protect your devices.

10. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, or port certain personal information, and to object to or restrict certain processing. U.S. residents in states with comprehensive privacy laws may have additional rights regarding targeted advertising, profiling in certain contexts, and sensitive data. You may appeal certain decisions as provided by applicable law.

To exercise rights, contact us using the details below. We may verify your request and respond within legally required timeframes.

11. Children

The Services are not directed to children under 13 (or the age required by local law), and we do not knowingly collect personal information from children in violation of applicable children’s privacy laws.

12. Cookies and similar technologies

We and our partners may use cookies, pixels, and local storage to operate essential functionality, remember preferences, measure performance, and support security. Where required, we obtain consent before non-essential cookies are placed.

13. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will post the revised version with an updated “Last updated” date and, where appropriate, provide additional notice.

14. Contact

For privacy inquiries or requests:

Business Email: info@alhousangroup.com

Business Address: [US business address placeholder]

Business Phone: +962 77 030 4987